German-Speaking On-site Customer Support Specialist

Cross Border Talents; Durban; On-site; ZAR 243,734 - 291,945; Full time

Benefits offered by this job

Benefits included

Structured training and onboarding support

Job summary

A leading online retail company is hiring German-speaking Customer Service Advisors in Umhlanga, Durban. This on-site role demands proficient German (B2-C2) and good English skills. Responsibilities include providing exceptional support to German-speaking customers, resolving queries, and maintaining records. Ideal candidates have a Grade 12 qualification and previous customer service experience. The company offers a dynamic work environment with structured training and support, requiring flexible working hours, including rotational shifts.

Qualifications

• Proficient in written and spoken German at B2-C2 level.
• Good English for internal communication.
• Valid South African ID or residence permit required.

Responsibilities

• Provide high-quality customer support to German-speaking customers.
• Resolve customer queries efficiently and professionally.
• Handle complaints and provide appropriate solutions.

Skills

German language proficiency (B2–C2 level)

Good command of English

Strong communication skills

Problem-solving skills

Basic computer literacy

Education

Matric / Grade 12 qualification

Job description

A leading online retail company is hiring German-speaking Customer Service Advisors in Umhlanga, Durban. This on-site role demands proficient German (B2-C2) and good English skills. Responsibilities include providing exceptional support to German-speaking customers, resolving queries, and maintaining records. Ideal candidates have a Grade 12 qualification and previous customer service experience. The company offers a dynamic work environment with structured training and support, requiring flexible working hours, including rotational shifts.