German Travel Support Advisor (Onsite, Cape Town)

Concentrix; Cape Town; On-site; ZAR 203,112 - 243,288; Full time

Benefits offered by this job

Medical aid for main member

Pension Fund

Subsidised transport

Team building and training opportunities

Job summary

A global customer service company in Cape Town is seeking a German Customer Support Advisor. This role involves managing escalated customer cases, ensuring first-contact resolution, and providing excellent customer experiences. Candidates should possess at least 6 months of international call center experience and be proficient in German. The position offers a monthly salary of R20,000 along with benefits like medical aid, pension fund, and team-building opportunities.

Qualifications

• Minimum of 6 months international call centre experience.
• Ability to work shifts aligned to UK business hours.

Responsibilities

• Taking ownership of high profile, escalated cases.
• Managing work orders within business SLAs.
• Offering proactive solutions to customer concerns.

Skills

German verbal communication

Self-motivation

Responsibility

Education

Passed Grade 12

Job description

A global customer service company in Cape Town is seeking a German Customer Support Advisor. This role involves managing escalated customer cases, ensuring first-contact resolution, and providing excellent customer experiences. Candidates should possess at least 6 months of international call center experience and be proficient in German. The position offers a monthly salary of R20,000 along with benefits like medical aid, pension fund, and team-building opportunities.