German Support guru

CB Talents SP; Gauteng; In loco; ZAR 197.000 - 266.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical aid

Pension fund

Subsidised transport

Group life cover

EAP

Descrizione del lavoro

CB Talents SP is seeking a German-speaking Customer Service Advisor – Retail to support our Durban North Coast operation. You will handle high-profile customer cases, manage SLAs, and work closely with teams to deliver excellent service in a retail context.

Ideal candidates have at least 6 months international call centre experience, Grade 12, and fluency in German. The role requires aligning shifts to European business hours and a commitment to quality, data security, and continuous improvement.

Competenze

• German fluency (written and spoken)
• Minimum 6 months international call centre experience
• Grade 12 completed
• Ability to work shifts aligned to European business hours
• Self-motivated, reliable and responsible
• Strong problem-solving and customer-focused skills

Mansioni

• Take ownership of high-profile and escalated customer cases from start to resolution.
• Manage work orders in line with defined SLAs.
• Proactively identify and offer solutions to customer issues.
• Apply behavioural, quality, and compliance standards consistently.
• Share knowledge and best practices with team members.
• Communicate campaign or process updates to colleagues, customers and managers.
• Develop product and campaign knowledge within the retail environment.
• Aim for first contact resolution wherever possible.
• Protect customer data and information security using internal processes.
• Deliver excellent customer experiences at all times.
• Verify and update customer information accurately.
• Contribute to a positive and collaborative team culture.

Conoscenze

German fluency

Customer service

Problem solving

Communication

Formazione

Grade 12

Strumenti

CRM systems

Descrizione del lavoro

With teams operating across multiple countries, we celebrate diversity and value what makes each individual unique. Youll be part of a supportive, people-first environment that prioritises collaboration, well-being, and professional growth—giving you the tools to succeed and build a career with long-term opportunities.

You will be working on-site from our Durban North Coast office, a dynamic and welcoming environment where teamwork, innovation, and customer focus come together. Youll join a close-knit community of like-minded professionals who often become friends for life.

• Take ownership of high-profile and escalated customer cases, managing them from start to resolution
• Manage work orders in line with defined business SLAs
• Proactively identify and offer solutions to customer issues or concerns
• Consistently apply agreed behavioural, quality, and compliance standards
• Share knowledge and best practices with team members
• Communicate relevant campaign or process updates to colleagues, customers, and managers
• Develop and maintain strong product and campaign knowledge within the retail environment
• Ensure first contact resolution wherever possible
• Protect customer data and information security, escalating issues using the correct internal processes
• Deliver excellent customer experiences at all times
• Verify and update customer information accurately
• Actively contribute to a positive and collaborative team culture

This German-speaking Customer Service Advisor – Retail role is a great fit if you:

• Have a minimum of 6 months international call centre experience (essential)
• Have completed Grade 12
• Are able to work shifts aligned to European business hours
• Are fluent in German (spoken and written)
• Are self-motivated, reliable, and highly responsible
• Have strong problem-solving and customer-focused skills

We offer a competitive benefits package designed to support your lifestyle and career growth:

• Monthly salary of R20,749
• Medical aid / medical insurance for the employee and up to two dependents
• Pension fund
• Subsidised transport
• Group life cover
• Employee Assistance Programme (EAP)
• Access to financial well-being sessions, will-writing support, and stress management resources
• Ongoing training, upskilling, and team-building opportunities
• An inclusive, engaging, and people-focused company culture