German-Speaking Customer Care & Sales Specialist

Impact HR; Wes-Kaap; Remote; ZAR 180,000 - 280,000; Full time

Job summary

Impact HR in South Africa is seeking German-speaking customer service representatives to be the first contact for customers, providing professional support and ensuring a positive experience. You will assist with orders, answer inquiries, and collaborate with internal teams to maintain service quality.

Key requirements include native German (C1), CRM experience, and strong communication. This role suits a detail-oriented problem-solver in a fast-paced marketplace team.

Qualifications

• Native level fluency in German (C1) with strong written and verbal skills.
• Permanent residence permit or South African ID holders only.
• Excellent computer literacy and proficiency with CRM software.
• Experience using ticketing systems and MS Office suite.
• Strong communication and professional email etiquette.
• Ability to stay calm under pressure and provide structured solutions.

Responsibilities

• New Order Processing: assist customers with placing orders.
• Order Issues: diagnose and resolve order problems.
• Non-Order Inquiries: respond to general questions.
• Delivery Queries: tracking and status updates.
• Omnichannel: manage calls and emails promptly.
• Internal System: record interactions and create tickets.
• Escalation: support legal claims and policy questions.

Skills

German language (C1)

CRM proficiency

Customer service

Communication skills

Analytical thinking

Tools

CRM software

Ticketing systems

MS Office

Job description

Impact HR in South Africa is seeking German-speaking customer service representatives to be the first contact for customers, providing professional support and ensuring a positive experience. You will assist with orders, answer inquiries, and collaborate with internal teams to maintain service quality.

Key requirements include native German (C1), CRM experience, and strong communication. This role suits a detail-oriented problem-solver in a fast-paced marketplace team.