German-Speaking Customer Support Specialist (Relocation)

CB Talents SP; Cape Town; On-site; ZAR 223,200 - 279,000; Full time

Benefits offered by this job

Competitive Salary

Relocation Support

Career Development Opportunities

Fully Paid Training

Modern Office Environment

Job summary

A leading customer service provider is seeking a German-Speaking Customer Support Agent to join their team in Umhlanga, Durban. This on-site position offers a competitive salary of R20,000 – R25,000 per month, along with relocation support, including accommodation for 20 nights. Candidates must be near-native German speakers with previous experience in customer service. The role involves providing high-quality support, managing inquiries, and meeting customer satisfaction KPIs in a fast-paced environment.

Qualifications

• Fluent in German (B2–C2) and professional English.
• Previous experience in customer service or call center.
• Valid permission to work in South Africa and clean record.

Responsibilities

• Provide high-quality support to customers via phone and email.
• Manage orders, deliveries, returns, and inquiries.
• Resolve customer complaints efficiently.
• Maintain precise records in internal systems.
• Meet and exceed quality and customer satisfaction KPIs.

Skills

Problem-solving abilities

Basic computer literacy

Near-native German

Professional English proficiency

Education

Matric (Grade 12)

Job description

A leading customer service provider is seeking a German-Speaking Customer Support Agent to join their team in Umhlanga, Durban. This on-site position offers a competitive salary of R20,000 – R25,000 per month, along with relocation support, including accommodation for 20 nights. Candidates must be near-native German speakers with previous experience in customer service. The role involves providing high-quality support, managing inquiries, and meeting customer satisfaction KPIs in a fast-paced environment.