German Online Retail Support Pro (On-site) - Rotational

Cross Border Talents; Cape Town; On-site; ZAR 243,734 - 291,945; Full time

Job summary

An international online retail company is hiring German-speaking Customer Service professionals to provide support to customers in Umhlanga. This on-site role involves resolving queries regarding online retail and ensuring a top-notch customer experience. The position requires proficiency in German and a good command of English, along with a Grade 12 qualification. The role demands adaptability to a fast-paced environment with 24/7 rotational shifts and includes structured training for new employees.

Qualifications

• Proficiency in German is essential for customer communication.
• Understanding English is necessary for internal communication.
• Matric/Grade 12 is a required educational qualification.

Responsibilities

• Support German-speaking customers via inbound channels.
• Resolve queries related to online retail orders and services.
• Deliver high-quality customer experience.
• Maintain accurate case records and updates.

Skills

German language proficiency (B2–C2 level)

Good command of English

Strong communication and problem-solving skills

Basic computer literacy

Education

Matric / Grade 12 qualification

Job description

An international online retail company is hiring German-speaking Customer Service professionals to provide support to customers in Umhlanga. This on-site role involves resolving queries regarding online retail and ensuring a top-notch customer experience. The position requires proficiency in German and a good command of English, along with a Grade 12 qualification. The role demands adaptability to a fast-paced environment with 24/7 rotational shifts and includes structured training for new employees.