German Online Retail Support Pro (On-site) - Rotational

Cross Border Talents; Cape Town; Vor Ort; ZAR 243.734 - 291.945; Vollzeit

Zusammenfassung

An international online retail company is hiring German-speaking Customer Service professionals to provide support to customers in Umhlanga. This on-site role involves resolving queries regarding online retail and ensuring a top-notch customer experience. The position requires proficiency in German and a good command of English, along with a Grade 12 qualification. The role demands adaptability to a fast-paced environment with 24/7 rotational shifts and includes structured training for new employees.

Qualifikationen

• Proficiency in German is essential for customer communication.
• Understanding English is necessary for internal communication.
• Matric/Grade 12 is a required educational qualification.

Aufgaben

• Support German-speaking customers via inbound channels.
• Resolve queries related to online retail orders and services.
• Deliver high-quality customer experience.
• Maintain accurate case records and updates.

Kenntnisse

German language proficiency (B2–C2 level)

Good command of English

Strong communication and problem-solving skills

Basic computer literacy

Ausbildung

Matric / Grade 12 qualification

Jobbeschreibung

An international online retail company is hiring German-speaking Customer Service professionals to provide support to customers in Umhlanga. This on-site role involves resolving queries regarding online retail and ensuring a top-notch customer experience. The position requires proficiency in German and a good command of English, along with a Grade 12 qualification. The role demands adaptability to a fast-paced environment with 24/7 rotational shifts and includes structured training for new employees.