German Customer Support

Outsource-X South Africa; Somerset West; On-site; ZAR 201,000 - 268,000; Full time

Job summary

Outsource-X South Africa is seeking a Customer Service Agent to support our German-speaking clients from the office. You will be part of a multinational team, handling inquiries, escalations, and service requests with a focus on accurate information and timely responses.

The role requires 1–2 years of experience in customer support, strong German language skills (C1/C2), and an ability to thrive in a fast-paced environment. This is an in-office position in Somerset West.

Qualifications

• 1–2 years of experience in customer support or client-facing roles.
• German language proficiency at Level C1/C2.

Responsibilities

• Manage incoming client contacts and escalations with compassion and proactivity.
• Process client-generated and internal service requests within set delivery times.
• Provide administrative support to certify client details in the database.
• Be flexible to take on additional tasks as directed by Team Leader.

Skills

Communication

Problem solving

Analytical thinking

Multinational experience

Job description

As a Customer Service Agent, you will be the first point of contact for supply and demand-related customer support inquiries for our German-speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment. You will be joining a fantastic multinational team, working alongside French, German, Dutch, Portuguese, and English Agents.

Client Spec:

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities:

• Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.
• Process both client-generated and internally generated service request tickets within specified delivery times.
• Administrative support to certify client details and alter any incorrect information within our stakeholders client database.
• Flexibility to take on additional tasks as directed by Team Leader.

Requirements:

• Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

• German (Level C1/C2)

The position is in office.