English Customer Support Agent

Outsource-X South Africa; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Outsource-X South Africa in Somerset West, Western Cape, is seeking an English written Customer Support Agent to be the first contact for supply and demand inquiries from our UK-based SaaS client. You will communicate clearly, solve problems, and thrive in a fast-paced, multinational environment, working with colleagues across several European languages.

The role requires 1–2 years in customer support or client-facing roles, fluent English (C1/C2), and in-person office presence.

Qualifications

• Minimum 1-2 years in customer support or client-facing roles, preferably in multinational environments.
• Fluent English (C1/C2)
• Office presence in Somerset West, Western Cape

Responsibilities

• Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.
• Process client-generated service requests within specified delivery times.
• Administrative support to certify client details and alter any incorrect information within our stakeholders' client database.
• Flexibility to take on additional tasks as directed by Team Leader.

Job description

Job Description And Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related customer support inquiries for our English -speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment. You will be joining a fantastic multinational team, working alongside French, Italian, Dutch, German, Spanish and Portuguese Agents.

Job description:

English Written Customer Support Agent

Job Description And Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related customer support inquiries for our English -speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment. You will be joining a fantastic multinational team, working alongside French, Italian, Dutch, German, Spanish and Portuguese Agents.

Client Spec:

UK-based SaaS client, very dynamic and fun with a huge emphasis on staff well-being.

Responsibilities:

• Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.


• Process both client-generated and internally generated service request tickets within specified delivery times.


• Administrative support to certify client details and alter any incorrect information within our stakeholders' client database.


• Flexibility to take on additional tasks as directed by Team Leader.

Requirements:

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

English(Level C1/C2)

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

[e-mail]

Work Location: In person