French Customer Support

Outsource X; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Outsource X is seeking a French written customer support agent to assist a UK-based SaaS client. The role requires handling client inquiries in French with English support, in a multinational team environment, and maintaining meticulous data in client records.

The position is office-based in Somerset West, Western Cape, with shift rotation and hours 09:00-18:00, Sunday to Saturday. Candidates should have 1-2 years of relevant experience and be comfortable in a fast-paced setting.

Qualifications

• Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.
• French (Level C1/C2)
• English (Level B2)

Responsibilities

• Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.
• Process both client-generated and internally generated service request tickets within specified delivery times.
• Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database.
• Flexibility to take on additional tasks as directed by Team Leader.

Skills

French language proficiency

English proficiency

Job description

French Written Customer Support Agent

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related

customer support inquiries for our French -speaking clients. The ideal candidate will be an effective

communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside French, German, Dutch, Portuguese, and English Agents.

Client Spec:

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities:

Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

Process both client-generated and internally generated service request tickets within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database.

Flexibility to take on additional tasks as directed by Team Leader.

Requirements:

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

French (Level C1/C2)

English (Level B2)

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)