German-Speaking Customer Service Advisor

iContact BPO; Johannesburg; On-site; ZAR 180,000 - 260,000; Full time

Job summary

iContact BPO is seeking a German-speaking Customer Service Advisor to deliver exceptional support to German-speaking customers in Johannesburg. You will handle inquiries, resolve issues, and provide accurate product and order information across calls, email, and chat.

Ideal candidates communicate confidently in German and English, stay courteous under pressure, and work well in a fast-paced, target-driven setting while maintaining high service standards.

Qualifications

• Fluent in German – written and spoken.
• Good command of English – written and spoken.
• Previous customer service or contact centre experience is advantageous.
• Strong communication and interpersonal skills.
• Excellent listening and problem-solving abilities.
• Computer literate and comfortable working across multiple systems.
• Ability to work in a fast-paced, target-driven environment.
• Strong attention to detail.
• Ability to remain calm and professional when dealing with challenging customers.
• Reliable attendance and a strong work ethic.

Responsibilities

• Provide professional and friendly customer service to German-speaking customers.
• Handle customer enquiries via calls, email and/or chat.
• Resolve customer queries and complaints efficiently and professionally.
• Provide accurate information regarding products, services, orders and account-related queries.
• Identify customer needs and provide appropriate solutions.
• Accurately capture and update customer information on internal systems.
• Follow company processes, policies and quality standards.
• Escalate complex queries to the appropriate department when required.
• Maintain a high level of professionalism and customer focus at all times.
• Meet agreed performance, quality, attendance and productivity targets.
• Work collaboratively with colleagues and support the wider team in achieving operational goals.

Job description

About the Role

We are looking for a German-Speaking Customer Service Advisor to join our team and provide exceptional customer service to German-speaking customers.

The successful candidate will be responsible for handling customer enquiries, resolving queries efficiently, providing accurate information, and ensuring a positive customer experience across every interaction.

If you are customer-focused, confident communicating in German and English, and enjoy working in a fast-paced environment, we would love to hear from you.

Key Responsibilities

• Provide professional and friendly customer service to German-speaking customers.
• Handle customer enquiries via the required communication channels, including calls, email and/or chat.
• Resolve customer queries and complaints efficiently and professionally.
• Provide accurate information regarding products, services, orders and account-related queries.
• Identify customer needs and provide appropriate solutions.
• Accurately capture and update customer information on internal systems.
• Follow company processes, policies and quality standards.
• Escalate complex queries to the appropriate department when required.
• Maintain a high level of professionalism and customer focus at all times.
• Meet agreed performance, quality, attendance and productivity targets.
• Work collaboratively with colleagues and support the wider team in achieving operational goals.

Requirements

• Fluent in German – written and spoken.
• Good command of English – written and spoken.
• Previous customer service or contact centre experience is advantageous.
• Strong communication and interpersonal skills.
• Excellent listening and problem‑solving abilities.
• Computer literate and comfortable working across multiple systems.
• Ability to work in a fast‑paced, target‑driven environment.
• Strong attention to detail.
• Ability to remain calm and professional when dealing with challenging customers.
• Reliable attendance and a strong work ethic.

  What We’re Looking For

  We are looking for someone who:

  • Is genuinely passionate about delivering excellent customer experiences.
  • Communicates confidently and professionally.
  • Can build rapport with customers from different backgrounds.
  • Takes ownership of customer queries and follows through to resolution.
  • Learns quickly and adapts well to new systems and processes.
  • Works well both independently and as part of a team.