German Call Center Agent – Multichannel CX

MCI Careers; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Job summary

MCI is seeking confident German Call Center Representatives in Cape Town to engage customers across campaigns and ensure high-quality service. Ideal candidates will be fluent in English and German, with 1–2 years in a BPO customer service role and strong communication skills.

Applicants must complete the full application on the careers page and may undergo screening questions and a pre-employment test. This role supports a fast-paced, service-driven environment within MCI's global operations.

Qualifications

• Grade 12 / National Senior Certificate required.
• 1–2 years’ customer service experience in a BPO environment preferred.
• Fluent in English and German with strong communication skills.

Responsibilities

• Professionally handle customer interactions across multiple channels.
• Provide assistance, information and support to customers when required.
• Accurately capture and maintain customer information and records.
• Deliver a professional and positive customer experience.
• Meet quality, productivity and performance standards.
• Follow company procedures, systems and campaign processes.
• Work effectively within a team while maintaining individual performance.

Skills

Fluent English

German

Verbal and written communication

Customer service experience

Education

Grade 12 / National Senior Certificate

Job description

MCI is seeking confident German Call Center Representatives in Cape Town to engage customers across campaigns and ensure high-quality service. Ideal candidates will be fluent in English and German, with 1–2 years in a BPO customer service role and strong communication skills.

Applicants must complete the full application on the careers page and may undergo screening questions and a pre-employment test. This role supports a fast-paced, service-driven environment within MCI's global operations.