Portuguese Bilingual Call Center Agent (Remote)

MCI Careers; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

MCI Careers in Cape Town is seeking Portuguese Call Center Representatives to join our growing team. You will engage with customers across campaigns and deliver high-quality service.

The ideal candidate has 1–2 years in customer service, is fluent in English and Portuguese, and comfortable in a fast-paced, target-driven environment. Grade 12 and strong communication skills are a must.

Qualifications

• Grade 12 / NSC or equivalent.
• 1–2 years in a customer service role within a BPO environment.
• Fluent in English and Portuguese.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Good computer literacy and administrative skills.
• Ability to work in a fast-paced and target-driven environment.
• Professional, adaptable, and customer-focused attitude.

Responsibilities

• Professionally handle customer interactions across multiple communication channels
• Provide assistance, information, and support to customers when required
• Accurately capture and maintain customer information and records
• Deliver a professional and positive customer experience
• Meet quality, productivity, and performance standards
• Follow company procedures, systems, and campaign processes
• Work effectively within a team environment while maintaining individual performance

Skills

Fluent English

Portuguese fluency

Education

Grade 12 / NSC

Job description

MCI Careers in Cape Town is seeking Portuguese Call Center Representatives to join our growing team. You will engage with customers across campaigns and deliver high-quality service.

The ideal candidate has 1–2 years in customer service, is fluent in English and Portuguese, and comfortable in a fast-paced, target-driven environment. Grade 12 and strong communication skills are a must.