Dutch Call Center Pro in Cape Town

MCI; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

MCI in Cape Town is seeking confident and professional Dutch Call Centre Representatives to join our growing team. You will engage with customers across campaigns, delivering high-quality service in a fast-paced BPO environment.

Ideal candidates have Grade 12, 1–2 years’ customer service experience, fluency in English and Dutch, excellent communication, and strong problem-solving skills. Apply on our careers page with screening questions and a short pre-employment test.

Qualifications

• Grade 12 / National Senior Certificate (or equivalent)
• 1–2 years’ experience in a customer service role within a BPO environment
• Fluent in English and Dutch
• Excellent verbal and written communication skills
• Strong interpersonal and problem-solving abilities
• Good computer literacy and administrative skills
• Ability to work in a fast-paced and target-driven environment
• Professional, adaptable, and customer-focused attitude

Responsibilities

• Professionally handle customer interactions across multiple communication channels
• Provide assistance, information, and support to customers when required
• Accurately capture and maintain customer information and records
• Deliver a professional and positive customer experience
• Meet quality, productivity, and performance standards
• Follow company procedures, systems, and campaign processes
• Work effectively within a team environment while maintaining individual performance

Skills

English

Dutch

Customer service

Communication

Problem solving

Education

Grade 12 / NSC

Job description

MCI in Cape Town is seeking confident and professional Dutch Call Centre Representatives to join our growing team. You will engage with customers across campaigns, delivering high-quality service in a fast-paced BPO environment.

Ideal candidates have Grade 12, 1–2 years’ customer service experience, fluency in English and Dutch, excellent communication, and strong problem-solving skills. Apply on our careers page with screening questions and a short pre-employment test.