French Call Center Pro – Multichannel Support

MCI Careers

Cape Town

On-site

ZAR 167,400 - 234,360

Full time

14 days+

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Job summary

MCI Careers in Cape Town is seeking confident, professional French Call Center Representatives to join our growing team. This role supports multiple campaigns and emphasizes delivering high-quality customer service and a positive customer journey across channels.

Ideal candidates have Grade 12 and 1–2 years in a BPO customer service role, fluent in English and French. Strong verbal and written communication, good computer literacy, and the ability to work in a fast-paced, target-driven

Qualifications

Grade 12 is required or equivalent.
1–2 years’ experience in a customer service role within a BPO environment.
Fluent in English and French.
Excellent verbal and written communication skills.
Strong interpersonal and problem-solving abilities.
Good computer literacy and administrative skills.
Ability to work in a fast-paced and target-driven environment.
Professional, adaptable, and customer-focused attitude.

Responsibilities

Professionally handle customer interactions across multiple communication channels.
Provide assistance, information, and support to customers when required.
Accurately capture and maintain customer information and records.
Deliver a professional and positive customer experience.
Meet quality, productivity, and performance standards.
Follow company procedures, systems, and campaign processes.
Work effectively within a team environment while maintaining individual performance.