Fully Remote Retail Customer Support Specialist

Placements24; Stellenbosch Local Municipality; Hybride; ZAR 300 000 - 420 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Fully remote

Health insurance

Paid time off

Professional development

Résumé du poste

Placements24 is seeking a friendly and efficient Remote Retail Customer Support Specialist to manage customer interactions for the Paarl, Western Cape region. This fully remote role requires you to provide support via phone, email, and chat, resolve issues, and process returns or exchanges, ensuring a positive customer experience.

You will work independently in a remote setting, using CRM software and standard office applications, with strong communication and problem-solving skills to deliver

Qualifications

• Previous experience in customer service, call center or similar support role.
• Excellent written and verbal communication.
• Proficiency with CRM software and standard office apps.
• Ability to work independently in a remote setting.

Responsabilités

• Respond to customer inquiries via phone, email, and chat.
• Resolve issues and aim for first-contact resolution.
• Process orders, returns, exchanges, and refunds.
• Keep detailed records of interactions and feedback.

Connaissances

Customer service experience

Communication skills

CRM proficiency

Problem solving

Remote work

Description du poste

Placements24 is seeking a friendly and efficient Remote Retail Customer Support Specialist to manage customer interactions for the Paarl, Western Cape region. This fully remote role requires you to provide support via phone, email, and chat, resolve issues, and process returns or exchanges, ensuring a positive customer experience.

You will work independently in a remote setting, using CRM software and standard office applications, with strong communication and problem-solving skills to deliver