Remote Retail Customer Support Specialist

Placements24; Stellenbosch Local Municipality; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Health insurance

Paid time off

Professional development

Job summary

Placements24 is seeking a friendly and efficient Remote Retail Customer Support Specialist to manage customer interactions for the Paarl, Western Cape region. This fully remote role requires you to provide support via phone, email, and chat, resolve issues, and process returns or exchanges, ensuring a positive customer experience.

You will work independently in a remote setting, using CRM software and standard office applications, with strong communication and problem-solving skills to deliver

Qualifications

• Previous experience in customer service, call center or similar support role.
• Excellent written and verbal communication.
• Proficiency with CRM software and standard office apps.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve issues and aim for first-contact resolution.
• Process orders, returns, exchanges, and refunds.
• Keep detailed records of interactions and feedback.

Skills

Customer service experience

Communication skills

CRM proficiency

Problem solving

Remote work

Job description

About the Role

Our client is seeking a friendly and efficient Remote Retail Customer Support Specialist to manage customer interactions and inquiries for their brand, serving the Paarl, Western Cape region. This fully remote position requires you to provide exceptional support via phone, email, and chat, resolving customer issues, answering product questions, and processing returns or exchanges. You will be a crucial link between the company and its customers, ensuring a positive and seamless experience. This role is perfect for a highly organized and communicative individual who excels in a remote work environment and is dedicated to customer satisfaction.

Key Responsibilities

• Respond to customer inquiries and provide prompt, accurate, and friendly assistance via multiple channels.
• Resolve customer complaints and issues efficiently, aiming for first-contact resolution.
• Process orders, returns, exchanges, and refunds accurately.
• Maintain detailed records of customer interactions and transactions.
• Gather customer feedback to help improve products and services.

Requirements

• Previous experience in customer service, call center, or a similar support role.
• Excellent communication skills, both written and verbal.
• Proficiency in using customer relationship management (CRM) software and standard office applications.
• Strong problem-solving abilities and a customer-centric attitude.
• Ability to work independently and manage time effectively in a remote setting.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Fully remote position offering excellent work-life balance.
• Comprehensive health insurance package.
• Paid time off and holidays.
• Opportunities for professional development and skill enhancement.