Remote Online Retail Support Specialist | Flexible Hours

Placements24; Mossel Bay; Hybrid; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Fully remote

Flexible hours

Professional development

Job summary

Placements24 is seeking an Online Retail Customer Support Specialist to join our remote team in South Africa. Working from a home office, you will be the main point of contact for customers of an online store, handling inquiries, orders, returns, and issues with care and professionalism.

You will use CRM tools and e-commerce platforms, collaborate with logistics, and contribute to a seamless shopping experience.

Qualifications

• Proven experience in customer service, preferably online retail.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and a customer-first mindset.
• Proficiency with CRM software and e-commerce platforms.

Responsibilities

• Respond to customer inquiries via email, live chat, and phone.
• Process orders, returns, and exchanges accurately.
• Troubleshoot product, shipping, and payment issues.
• Provide product information and recommendations.
• Maintain accurate customer records in the CRM.
• Collaborate with e-commerce and logistics teams to ensure smooth operations.

Skills

Customer service

Communication

Problem solving

Remote work

Tools

CRM software

E-commerce platforms

Job description

Placements24 is seeking an Online Retail Customer Support Specialist to join our remote team in South Africa. Working from a home office, you will be the main point of contact for customers of an online store, handling inquiries, orders, returns, and issues with care and professionalism.

You will use CRM tools and e-commerce platforms, collaborate with logistics, and contribute to a seamless shopping experience.