Fully Remote Customer Experience Advocate - Growth

Placements24; Kempton Park; Remote; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Fully remote

Competitive salary

Career growth

Health benefits

Home office stipend

Online training resources

Virtual team events

Paid time off

Employee assistance program

Job summary

Placements24 is seeking a Remote Customer Experience Advocate to join a fully remote team. You will handle inquiries via email, chat, and social media, delivering clear information and proactive solutions.

The role emphasizes empathy, effective communication, and maintaining CRM records while working independently in a remote setting. Ideal candidates have at least 3 years in customer service, strong problem-solving skills, and a customer-first mindset.

Qualifications

• Minimum 3 years in customer service or similar client-facing role.
• Excellent written and verbal communication with a friendly tone.
• Strong empathy and active listening to understand customer perspectives.
• Proficient with CRM software and communication tools.
• Ability to work independently in a remote setting and manage time effectively.
• Reliable high-speed internet and a quiet workspace.
• Adapt quickly to new technologies and processes.
• Proactive problem-solving and willingness to go the extra mile for customers.
• Experience working with remote teams and remote-work best practices.
• High school diploma or equivalent; a degree is a plus.

Responsibilities

• Respond to customer inquiries via email, chat, and social media with promptness and professionalism.
• Provide clear, accurate information about our client's products and services.
• Troubleshoot and resolve customer issues, aiming for first-contact resolution.
• Proactively identify customer needs and offer solutions to enhance their experience.
• Escalate complex issues to senior staff or relevant departments with proper documentation.
• Maintain accurate customer records and interaction logs in the CRM system.
• Contribute to building a positive and supportive community around the brand.
• Gather customer feedback and share insights with the team to drive service improvements.
• Stay up-to-date with product knowledge and company policies to provide informed support.
• Embodiment of the company's values and brand voice in all interactions.

Skills

Communication skills

Empathy

Active listening

CRM software

Remote work

Time management

Internet at home

Adaptability

Remote collaboration

Education requirement

Education

High school diploma or equivalent

Tools

CRM software

Online communication tools

Job description

Placements24 is seeking a Remote Customer Experience Advocate to join a fully remote team. You will handle inquiries via email, chat, and social media, delivering clear information and proactive solutions.

The role emphasizes empathy, effective communication, and maintaining CRM records while working independently in a remote setting. Ideal candidates have at least 3 years in customer service, strong problem-solving skills, and a customer-first mindset.