Remote Customer Experience Champion

Placements24; George; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Laptop provided

Software licenses

Training and growth opportunities

Remote-first culture

Wellness programs

Job summary

Placements24 partners with a pioneering e-commerce platform to hire a Remote Customer Experience Advocate. You will be the primary contact for customers, resolving issues and guiding them through product usage from your home office.

This remote-first role requires at least 2 years in customer service, excellent communication, and proficiency with CRM tools. You will help build a knowledge base, provide feedback to product teams, and uphold an exceptional standard of service.

Qualifications

• Minimum 2 years in customer service or support.
• Strong written and verbal communication, friendly and professional.
• Experience with CRM software and modern comms tools.
• Self-motivated, remote-friendly with good time management.

Responsibilities

• Handle high volume customer inquiries via phone, email, chat, and social media.
• Resolve complaints and process requests efficiently.
• Troubleshoot product usage and technical issues for customers.
• Document interactions in the CRM system accurately.
• Collaborate with internal teams to resolve complex issues.
• Contribute to knowledge base of common issues.

Skills

Customer service

Communication

Problem solving

Remote work

Time management

Tools

CRM software

Email/Chat tools

Job description

Placements24 partners with a pioneering e-commerce platform to hire a Remote Customer Experience Advocate. You will be the primary contact for customers, resolving issues and guiding them through product usage from your home office.

This remote-first role requires at least 2 years in customer service, excellent communication, and proficiency with CRM tools. You will help build a knowledge base, provide feedback to product teams, and uphold an exceptional standard of service.