Fully Remote Customer Experience Leader

Placements24; Gauteng; Hybrid; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Remote work flexibility

Home office stipend

Paid time off

Training and development opportunities

Job summary

Placements24 is looking for a dedicated Remote Customer Experience Champion to join a fully remote team. You will handle end-to-end support via email, chat, and video, diagnose issues, and educate customers on features from a home office.

The role requires at least 2 years in a customer-facing role, exceptional written and verbal communication, and proficient use of Zoom, Slack, MS Teams, and CRM tools. This remote-first position emphasizes autonomy and collaboration to deliver outstanding

Qualifications

• Minimum 2 years in a customer-facing role, preferably remote.
• Excellent written and spoken communication.
• Demonstrated problem-solving skills and ability to think critically under pressure.
• Comfort with remote collaboration tools (Zoom, Slack, MS Teams) and CRM software.

Responsibilities

• Provide end-to-end customer support through email, live chat, and video conferencing.
• Actively listen to customer needs, diagnose issues, and provide effective solutions.
• Educate customers on product features, services, and best practices.
• Document all customer interactions and resolutions in the CRM system.
• Identify recurring issues and provide feedback to product/development teams.
• Contribute to building and maintaining a knowledge base for self-service.
• Collaborate with remote team members to share insights and best practices.
• Proactively follow up with customers to ensure satisfaction.

Skills

Customer service

Remote work

Written communication

Verbal communication

CRM proficiency

Time management

Tools

CRM software

Helpdesk software

Job description

Placements24 is looking for a dedicated Remote Customer Experience Champion to join a fully remote team. You will handle end-to-end support via email, chat, and video, diagnose issues, and educate customers on features from a home office.

The role requires at least 2 years in a customer-facing role, exceptional written and verbal communication, and proficient use of Zoom, Slack, MS Teams, and CRM tools. This remote-first position emphasizes autonomy and collaboration to deliver outstanding