Remote Customer Experience Champion

Placements24; George; Híbrido; ZAR 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work

Performance-based incentives

Medical benefits

Retirement benefits

Generous annual leave

Remote training & growth

Cutting-edge remote work tech

Descripción de la vacante

Placements24 is seeking a Remote Customer Experience Advocate to join a fully remote team, serving customers across South Africa from George, Western Cape. The role emphasizes delivering outstanding service, resolving issues, and enhancing customer loyalty through thoughtful, digital-first interactions.

You will work autonomously in a distributed team, using CRM and support tools to document interactions and drive ongoing improvements.

Formación

• Experience in a customer service or technical support role, preferably remote.
• Excellent written and verbal communication for digital channels.
• Ability to manage high volume inquiries and maintain quality.

Responsabilidades

• Handle inbound customer inquiries via digital channels with professionalism.
• Provide troubleshooting and resolution for customer issues.
• Educate customers on product features and best practices.
• Document interactions and resolutions in the CRM system.
• Identify trends in feedback and report to management for improvements.
• Collaborate with remote colleagues to ensure consistent service.
• Contribute to knowledge base articles for customer support.
• Seek opportunities to exceed customer expectations and build relationships.

Conocimientos

Customer service

Remote work

Communication skills

Time management

Problem-solving

Technical aptitude

Herramientas

CRM platforms

Ticketing systems

Descripción del empleo

Placements24 is seeking a Remote Customer Experience Advocate to join a fully remote team, serving customers across South Africa from George, Western Cape. The role emphasizes delivering outstanding service, resolving issues, and enhancing customer loyalty through thoughtful, digital-first interactions.

You will work autonomously in a distributed team, using CRM and support tools to document interactions and drive ongoing improvements.