Remote Customer Support Specialist - Growth

Placements24; Klerksdorp; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Flexible scheduling

Remote tools provided

Career growth

Supportive team

Job summary

Placements24 is seeking an enthusiastic Remote Customer Service Associate to join our expanding, fully remote team serving customers nationwide. You will deliver outstanding support, handle inquiries via phone, email and chat, and act as a brand ambassador.

Ideal candidates have prior customer service experience, strong written and verbal communication, and proficiency with CRM software. The role offers a fully remote setup, flexible scheduling, remote work tools, and opportunities for growth

Qualifications

• Previous experience in customer service or a related field.
• Strong written and verbal communication skills.
• Proficiency with CRM software and online support tools.
• Excellent organizational skills and the ability to manage multiple tasks simultaneously.
• Must be a self-starter with the ability to work independently and meet performance targets.

Responsibilities

• Handle customer service inquiries via phone, email, and chat platforms.
• Provide detailed information about products, services, and company policies.
• Resolve customer issues efficiently and professionally, aiming for first-contact resolution.
• Process orders, returns, and exchanges accurately through the online system.
• Gather customer feedback and report any recurring issues or suggestions for improvement.

Skills

Customer service experience

Communication skills

CRM software

Organizational skills

Self-starter

Tools

CRM software

Job description

Placements24 is seeking an enthusiastic Remote Customer Service Associate to join our expanding, fully remote team serving customers nationwide. You will deliver outstanding support, handle inquiries via phone, email and chat, and act as a brand ambassador.

Ideal candidates have prior customer service experience, strong written and verbal communication, and proficiency with CRM software. The role offers a fully remote setup, flexible scheduling, remote work tools, and opportunities for growth