Remote Customer Success Advocate

Placements24; Randfontein; Hybrid; ZAR 360,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Health and wellness benefits

Flexible remote working

Professional development opportunities

Team culture and collaboration

Generous PTO

Retirement savings plan

Team-building activities

Access to cutting-edge tools

Career advancement potential

Job summary

Placements24 seeks a proactive Customer Success Advocate to build lasting relationships with clients and maximize value from our client's products and services. You will drive retention, adoption, and overall satisfaction across a remote-friendly environment.

You will work closely with clients to understand goals, provide tailored guidance, and partner with sales, support, and product teams to ensure a seamless customer journey and successful outcomes.

Qualifications

• Proven experience in customer success or account management.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of client relationship management.
• Ability to articulate complex product features and benefits.
• Experience with CRM software and customer success platforms is a plus.
• Self-motivated and able to work remotely.

Responsibilities

• Proactively engage with a portfolio of clients to ensure adoption and ongoing use of products/services.
• Develop understanding of client goals to provide strategic guidance and solutions.
• Conduct regular check-ins and business reviews to assess satisfaction and identify issues.
• Act as primary point of contact for client inquiries and concerns.
• Collaborate with sales, support, and product teams to ensure a seamless client experience.
• Identify opportunities for upselling and cross-selling based on client needs.
• Onboard new clients, guiding them through setup and integration.
• Monitor client health scores and intervene to mitigate churn risk.
• Gather feedback to inform product development and service improvements.
• Champion the voice of the customer within the organization.

Skills

Customer success

Account management

Communication

Remote work

Relationship management

Tools

CRM software

Job description

Placements24 seeks a proactive Customer Success Advocate to build lasting relationships with clients and maximize value from our client's products and services. You will drive retention, adoption, and overall satisfaction across a remote-friendly environment.

You will work closely with clients to understand goals, provide tailored guidance, and partner with sales, support, and product teams to ensure a seamless customer journey and successful outcomes.