Remote Client Care Advocate | Flexible Hours & Growth

Placements24; Rustenburg; Hybrid; ZAR 201,000 - 312,000; Full time

Job summary

Placements24 is seeking a proactive Client Care Advocate to join our team remotely. The role focuses on championing customer needs, delivering comprehensive support, and building strong relationships across dispersed teams.

As a remote advocate, you will handle inquiries, resolve issues, and gather feedback to improve services. A strong emphasis on autonomy and excellent communication is required to thrive in this dynamic, remote environment.

Qualifications

• Experience in a customer advocacy or support role is essential.
• Excellent communication, listening, and problem-solving skills.
• Proficient with remote work tools and helpdesk software.
• Ability to work independently from a remote location.
• Strong commitment to delivering exceptional customer experiences.

Responsibilities

• Provide high-quality customer service and support via various communication channels.
• Address and resolve customer concerns, complaints, and inquiries efficiently.
• Maintain detailed records of customer interactions and follow-up actions.
• Act as a liaison between customers and internal teams to ensure prompt issue resolution.
• Gather customer feedback to identify areas for service and product enhancement.

Skills

Customer advocacy

Communication skills

Problem solving

Remote work tools

Independent work

Tools

Helpdesk software

Job description

Placements24 is seeking a proactive Client Care Advocate to join our team remotely. The role focuses on championing customer needs, delivering comprehensive support, and building strong relationships across dispersed teams.

As a remote advocate, you will handle inquiries, resolve issues, and gather feedback to improve services. A strong emphasis on autonomy and excellent communication is required to thrive in this dynamic, remote environment.