Frontline Banking Experience Advocate (12‑Month Contract)

FirstRand Bank India; Sebokeng; Sur place; ZAR 117 000 - 165 000; Temps partiel

Résumé du poste

FNB’s Community Advisor role focuses on delivering prompt, customer-centric service while guiding customers toward digital self-service options. The position supports sales and service delivery aligned to the bank’s standards in a front-line POP environment.

The 12-month hourly-rate contract emphasizes service excellence, accurate processing, and active engagement to grow the client base and frontline efficiency, within a collaborative branch setting.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred: NQF Level 5 Certificate in Banking or related field.
• 1–3 years of experience in customer-facing environments within financial services.

Responsabilités

• Serve customers promptly and professionally, ensuring their needs are fully understood.
• Deliver an excellent customer experience aligned to service standards.
• Identify and maximise cross-sell opportunities to strengthen customer relationships.
• Track, control, and influence sales activities to achieve predetermined targets.
• Provide efficient administration through careful planning, reporting and timely information updates.

Connaissances

Communication

Customer service

Sales awareness

Formation

Grade 12 / NQF 4

NQF5 Banking Certificate

Description du poste

FNB’s Community Advisor role focuses on delivering prompt, customer-centric service while guiding customers toward digital self-service options. The position supports sales and service delivery aligned to the bank’s standards in a front-line POP environment.

The 12-month hourly-rate contract emphasizes service excellence, accurate processing, and active engagement to grow the client base and frontline efficiency, within a collaborative branch setting.