Frontline Banking Advisor: Service, Sales & Digital

FirstRand Bank India; Khayelitsha; Presencial; ZAR 180 000 - 240 000; Tempo integral

Resumo da oferta

FirstRand Bank India is seeking a Community Advisor to deliver exceptional customer service, guide customers to self-service options, and support sales activities in a frontline banking role.

You will work within the FNB Points of Presence network, interacting with customers to understand needs, process requests, and maintain accurate records while upholding governance and compliance standards.

Qualificações

• Grade 12 or higher; NQF Level 4 as minimum.
• NQF Level 5 Certificate in Banking, Business Admin or related fields preferred (FAIS).
• 1–3 years in customer-facing roles within financial services.

Responsabilidades

• Serve customers promptly and professionally, understanding their needs.
• Promote digital and self-service channels to customers.
• Identify cross-sell opportunities to grow the client portfolio.
• Record and report sales and service activities accurately.
• Ensure governance, compliance and audit requirements are met.

Conhecimentos

Communication

Digital guidance

Sales opportunit

Attention to detail

Governance awareness

Formação académica

Grade 12 / NQF 4

NQF Level 5 Banking/Business

Descrição da oferta de emprego

FirstRand Bank India is seeking a Community Advisor to deliver exceptional customer service, guide customers to self-service options, and support sales activities in a frontline banking role.

You will work within the FNB Points of Presence network, interacting with customers to understand needs, process requests, and maintain accurate records while upholding governance and compliance standards.