Banking Solutions Advisor - Customer Experience (Contract)

Firstrand Bank Limited; Gauteng; On-site; ZAR 165,000 - 220,000; Part time

Job summary

Firstrand Bank Limited is seeking a contract-based POP Advisor to deliver exceptional customer experiences. You will proactively understand customer needs, offer tailored financial solutions, and direct clients to suitable channels including eChannels and self-service.

This 12‑month hourly rate contract at FNB Alternative Channel emphasizes building relationships, guiding customers to digital solutions, and maintaining high process accuracy while meeting service standards.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, FAIS.
• 1–3 years in customer-facing environments or client support in financial services.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by addressing transactional needs.
• Guide customers to digital and Self-Service solutions.
• Identify sales opportunities to support portfolio growth.
• Maintain accuracy and adhere to processes.

Skills

Customer focus

Communication

Relationship building

Sales awareness

Digital & self-service guidance

Education

Grade 12 / NQF 4

NQF 5 Certificate in Banking or related FAIS

Job description

Firstrand Bank Limited is seeking a contract-based POP Advisor to deliver exceptional customer experiences. You will proactively understand customer needs, offer tailored financial solutions, and direct clients to suitable channels including eChannels and self-service.

This 12‑month hourly rate contract at FNB Alternative Channel emphasizes building relationships, guiding customers to digital solutions, and maintaining high process accuracy while meeting service standards.