Frontline Community Advisor — Service Excellence & Growth

FirstRand Bank India; Mbhashe Local Municipality; Sur place; ZAR 207 000 - 289 000; Plein temps

Résumé du poste

FirstRand Bank’s FNB POP team seeks a Community Advisor for a 12‑month hourly rate contract. You will deliver prompt, customer‑centric service, help migrate customers to Self‑Service and digital channels, and support sales and service delivery aligned to FNB standards.

You’ll drive client engagement, cross‑sell opportunities, and accurate reporting in a frontline branch role. The position emphasizes service excellence, governance, and continuous self‑development within a collaborative

Qualifications

• Minimum Qualification: Grade 12/ NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking or related fields recognized by FAIS
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services

Responsabilités

• Serve customers promptly and professionally, ensuring needs are fully understood
• Deliver an excellent customer experience aligned to service standards
• Identify and maximise cross-sell opportunities to grow the portfolio

Connaissances

Communication skills

Relationship building

Sales opportunity spotting

Formation

Grade 12 / NQF4

NQF5 Banking qualification

Description du poste

FirstRand Bank’s FNB POP team seeks a Community Advisor for a 12‑month hourly rate contract. You will deliver prompt, customer‑centric service, help migrate customers to Self‑Service and digital channels, and support sales and service delivery aligned to FNB standards.

You’ll drive client engagement, cross‑sell opportunities, and accurate reporting in a frontline branch role. The position emphasizes service excellence, governance, and continuous self‑development within a collaborative