Frontline Banking Customer Advisor - 12-Month Contract

FirstRand Bank; Thohoyandou; On-site; ZAR 83,000 - 124,000; Full time

Job summary

FirstRand Bank is seeking a Community Advisor on a 12-Month Hourly Rate Contract to deliver prompt, customer-centric service. You will support sales and service delivery, migrate customers to Self-Service and digital channels, and contribute to branch performance within FNB’s standards.

Ideal candidates have 1–3 years in customer-facing roles, with FAIS-recognized NQF Level 5 qualifications. A client-focused, organised team player will thrive in a fast-paced branch environment.

Qualifications

• Excellent communication and relationship-building skills.
• Confidence in guiding customers toward digital and Self-Service solutions.
• Ability to identify sales opportunities and support portfolio growth.
• High levels of accuracy, discipline, and adherence to process.

Responsibilities

• Serve customers promptly and professionally, ensuring their needs are fully understood.
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards.
• Achieve net profit growth through effective sales and service support.
• Manage the migration of customers from traditional transactions to Self‑Service and digital channels.
• Grow the active customer account base to expand overall client engagement.
• Identify and maximise cross‑sell opportunities to strengthen customer relationships.
• Track, control, and influence sales activities to achieve predetermined sales targets.
• Track, control, and influence service activities to improve service efficiencies.
• Provide efficient administration through careful planning, accurate reporting, and timely information updates.
• Check and verify transactions daily to ensure new business applications are processed and closed within required timelines.
• Produce accurate and reliable sales and service statistics for management and decision‑making.
• Comply with governance, legislative, and audit requirements.
• Uphold FNB's Golden Rules processes and procedures consistently.
• Take accountability for self‑development and continuously grow personal capability.

Skills

Customer service

Relationship-building

Digital guidance

Sales opportunity spotting

Accuracy and process adherence

Time management

Education

NQF Level 5 Certificate in Banking/Business Admin/Customer Service

Job description

FirstRand Bank is seeking a Community Advisor on a 12-Month Hourly Rate Contract to deliver prompt, customer-centric service. You will support sales and service delivery, migrate customers to Self-Service and digital channels, and contribute to branch performance within FNB’s standards.

Ideal candidates have 1–3 years in customer-facing roles, with FAIS-recognized NQF Level 5 qualifications. A client-focused, organised team player will thrive in a fast-paced branch environment.