Contract Frontline Banking Advisor – Service & Growth

FirstRand; Thohoyandou; Sur place; ZAR 83 000 - 124 000; Temps partiel

Résumé du poste

FirstRand's FNB Points of Presence team is hiring a Community Advisor for a 12-month hourly-rate contract. You will deliver exceptional service at the frontline, understand customer needs, and process requests efficiently in a branch setting.

You will promote digital/self-service options, support sales and service targets, and maintain accurate reports and governance compliance in a fast-paced environment.

Qualifications

• Minimum qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.
• Excellent communication and relationship-building skills.
• Ability to guide customers toward digital and Self-Service solutions.
• High levels of accuracy, discipline, and adherence to processes.

Responsabilités

• Serve customers promptly and professionally, ensuring their needs are understood.
• Deliver an excellent customer experience aligned to service standards.
• Identify and maximise cross-sell opportunities to strengthen relationships.
• Support migration from traditional transactions to Self-Service and digital channels.
• Track sales and service activities to meet targets and report accurately.
• Provide careful planning, timely information updates, and daily transaction checks.

Connaissances

Communication

Relationship-building

Digital guidance

Sales opportunities

Accuracy & process

Time management

Formation

NQF Level 5 Banking/Business Admin/Customer Service

Description du poste

FirstRand's FNB Points of Presence team is hiring a Community Advisor for a 12-month hourly-rate contract. You will deliver exceptional service at the frontline, understand customer needs, and process requests efficiently in a branch setting.

You will promote digital/self-service options, support sales and service targets, and maintain accurate reports and governance compliance in a fast-paced environment.