Frontline Banking & Customer Experience Advisor

FirstRand; Johannesburg; On-site; ZAR 110,000 - 207,000; Full time

Job summary

FirstRand in Johannesburg is seeking a Community Advisor to deliver excellent customer service, understand customer needs, and process requests efficiently. You will drive digital self-service adoption, support sales and service delivery, and contribute to sustainable branch performance within the FNB POP network.

The role emphasizes accuracy, governance, and daily administration to achieve service targets and client engagement in a dynamic banking environment.

Qualifications

• Excellent communication and relationship-building skills.
• Ability to guide customers toward digital and Self-Service solutions.
• Identify sales opportunities to support portfolio growth.

Responsibilities

• Serve customers promptly and professionally to understand needs.
• Deliver service aligned to Balanced Scorecard standards and governance.
• Support migration to Self-Service and digital channels.
• Maintain accurate reporting and timely information updates.
• Ensure transactions are processed and closed within required timelines.

Skills

Communication skills

Relationship building

Digital & Self-Service guidance

Sales opportunity awareness

Attention to detail

Education

Grade 12 / NQF Level 4

Certificate in Banking / FAIS recognition

Job description

FirstRand in Johannesburg is seeking a Community Advisor to deliver excellent customer service, understand customer needs, and process requests efficiently. You will drive digital self-service adoption, support sales and service delivery, and contribute to sustainable branch performance within the FNB POP network.

The role emphasizes accuracy, governance, and daily administration to achieve service targets and client engagement in a dynamic banking environment.