Frontline Banking Experience Advisor (12-Month Contract)

FirstRand Bank Limited; Harding; On-site; ZAR 83,000 - 138,000; Part time

Job summary

FirstRand Group, operating through FNB, seeks a Community Advisor in South Africa to deliver prompt, customer‑centric service at a branch. You will understand needs and process requests accurately while supporting sales and service delivery in line with FNB standards.

The 12‑month hourly rate contract requires 1–3 years in customer‑facing roles, Grade 12, and a focus on digital enablement, service excellence, and governance within a collaborative branch environment.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.

Responsibilities

• Serve customers promptly and professionally, ensuring their needs are fully understood.
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards.
• Achieve net profit growth through effective sales and service support.
• Manage the migration of customers from traditional transactions to Self‑Service and digital channels.
• Grow the active customer account base to expand overall client engagement.
• Identify and maximise cross-sell opportunities to strengthen customer relationships.
• Track, control, and influence sales activities to achieve predetermined sales targets.
• Track, control, and influence service activities to improve service efficiencies.
• Provide efficient administration through careful planning, accurate reporting, and timely information updates.
• Check and verify transactions daily to ensure new business applications are processed and closed within required timelines.
• Produce accurate and reliable sales and service statistics for management and decision‑making.
• Comply with governance, legislative, and audit requirements.
• Uphold FNB’s Golden Rules processes and procedures consistently.
• Take accountability for self‑development and continuously grow personal capability.

Skills

Customer service

Sales support

Digital adoption

Communication skills

Relationship-building

Education

Grade 12 / NQF Level 4

NQF Level 5 Banking/Business Admin

Job description

FirstRand Group, operating through FNB, seeks a Community Advisor in South Africa to deliver prompt, customer‑centric service at a branch. You will understand needs and process requests accurately while supporting sales and service delivery in line with FNB standards.

The 12‑month hourly rate contract requires 1–3 years in customer‑facing roles, Grade 12, and a focus on digital enablement, service excellence, and governance within a collaborative branch environment.