Frontline Banking & Digital Experience Advisor

FirstRand Bank; Vanderbijlpark; On-site; ZAR 83,000 - 124,000; Full time

Job summary

FirstRand Bank in Vanderbijlpark is seeking a Community Advisor for a 12-month hourly-rate contract. You will deliver prompt, customer-centric service, understand customer needs, and process requests accurately to supportBranch operations and digital channel adoption.

You will help grow the customer base, identify cross-sell opportunities, and maintain precise sales/service reporting while upholding governance and bank standards.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related FAIS-recognised fields.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.

Responsibilities

• Serve customers promptly and professionally, ensuring their needs are fully understood.
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards.
• Achieve net profit growth through effective sales and service support.
• Manage the migration of customers to Self-Service and digital channels.
• Grow the active customer base and identify cross-sell opportunities; track sales and service activities.

Skills

Customer service

Communication

Sales support

Digital channels

Time management

Education

Grade 12 / NQF Level 4

NQF Level 5 Banking/Business Administration/Customer Service FAIS

Job description

FirstRand Bank in Vanderbijlpark is seeking a Community Advisor for a 12-month hourly-rate contract. You will deliver prompt, customer-centric service, understand customer needs, and process requests accurately to supportBranch operations and digital channel adoption.

You will help grow the customer base, identify cross-sell opportunities, and maintain precise sales/service reporting while upholding governance and bank standards.