Frontline Banking: Community Advisor & Customer Growth

FirstRand Bank; Johannesburg; On-site; ZAR 83,000 - 165,000; Part time

Benefits offered by this job

Digital enablement exposure

Ongoing learning and development

Branch team collaboration

Customer facing role

Job summary

FirstRand Bank is seeking a Community Advisor to deliver prompt, customer‑centric service in our branch network. You will understand customer needs, process requests, and support self‑service migration while contributing to sales and service targets.

The role focuses on frontline execution, governance adherence, and continuous personal development within a collaborative environment. The 12‑month hourly contract operates within our POP network to drive customer delight.

Qualifications

• Minimum Grade 12 or equivalent
• Preferred FAIS-recognized certificate in related fields
• 1–3 years in customer-facing roles within financial services

Responsibilities

• Serve customers promptly and professionally in branch settings
• Support sales and service delivery aligned to standards
• Assist customers with digital/self-service options and transactions
• Maintain accurate administration and reporting of daily activities
• Ensure compliance with governance and audit requirements

Skills

Customer service

Communication

Sales awareness

Digital channels

Time management

Education

Grade 12 / NQF 4

NQF 5 Certificate in Banking/Business Admin

Job description

FirstRand Bank is seeking a Community Advisor to deliver prompt, customer‑centric service in our branch network. You will understand customer needs, process requests, and support self‑service migration while contributing to sales and service targets.

The role focuses on frontline execution, governance adherence, and continuous personal development within a collaborative environment. The 12‑month hourly contract operates within our POP network to drive customer delight.