Branch Banking Frontline Advisor (12-Month Contract)

FirstRand Bank Limited; Limpopo; On-site; ZAR 165,000 - 248,000; Full time

Benefits offered by this job

Health insurance

Job summary

FirstRand Bank Limited invites applications for a Community Advisor on a 12‑Month Hourly Rate Contract at a branch. You will provide prompt, courteous service, understand customer needs, and process requests efficiently in a frontline, customer‑centric role within the POP network.

The role focuses on delivering sales and service excellence, guiding customers to Self‑Service and digital channels, growing the active client base, and maintaining accurate reporting and governance.

Qualifications

• NQF Level 5 certificate in Banking or related fields.
• 1–3 years of experience in customer-facing environments within financial services.
• Strong communication and relationship-building skills.

Responsibilities

• Serve customers promptly with a service-focused approach.
• Promote digital and Self-Service solutions to customers.
• Identify cross-sell opportunities to grow the portfolio.
• Provide accurate reporting and timely data updates.
• Maintain governance, compliance, and audit requirements.
• Assist with onboarding and daily branch operations.

Job description

FirstRand Bank Limited invites applications for a Community Advisor on a 12‑Month Hourly Rate Contract at a branch. You will provide prompt, courteous service, understand customer needs, and process requests efficiently in a frontline, customer‑centric role within the POP network.

The role focuses on delivering sales and service excellence, guiding customers to Self‑Service and digital channels, growing the active client base, and maintaining accurate reporting and governance.