Community Advisor: Frontline Service & Growth (Part-Time)

Wesbank; Johannesburg; On-site; ZAR 507,000 - 722,000; Part time

Job summary

FirstRand Group's FNB Points of Presence invites applications for a Community Advisor in Johannesburg. This 12-month hourly rate contract role focuses on delivering prompt, customer-centric service and guiding customers toward digital channels.

You will support sales and service delivery while maintaining governance standards. The ideal candidate has Grade 12 or higher, 1–3 years in customer-facing financial services roles, and strong communication and organizational skills.

Qualifications

• Minimum Grade 12/NQF Level 4 required.
• Preferred NQF Level 5 in Banking, Business Admin, or related fields.
• 1–3 years in customer-facing environments within financial services.

Responsibilities

• Provide prompt, professional customer service and understand customer needs.
• Promote self-service and digital channel usage to support growth.
• Identify cross-sell opportunities to grow the portfolio.
• Maintain accuracy in sales and service activities and meet targets.
• Administer transactions, prepare reports, and ensure governance compliance.

Skills

Customer service

Communication

Sales awareness

Digital channels

Self-service guidance

Education

Grade 12 / NQF 4

NQF5 in Banking/Customer Service

Job description

FirstRand Group's FNB Points of Presence invites applications for a Community Advisor in Johannesburg. This 12-month hourly rate contract role focuses on delivering prompt, customer-centric service and guiding customers toward digital channels.

You will support sales and service delivery while maintaining governance standards. The ideal candidate has Grade 12 or higher, 1–3 years in customer-facing financial services roles, and strong communication and organizational skills.