Frontline Banking Community Advisor Contract

Wesbank; Durban; On-site; ZAR 83,000 - 124,000; Full time

Job summary

FNB Community Advisor in Durban is a 12-month hourly rate contract focused on delivering outstanding customer service and prompt processing of requests. The role drives customer engagement and supports sales through cross-selling while guiding customers to digital self-service options.

The ideal candidate has 1–3 years in customer-facing roles, with a Grade 12 and a preferred NQF Level 5 certificate in Banking, Business Administration, or related fields.

Qualifications

• Excellent communication and relationship-building skills in a customer-facing environment.
• Ability to guide customers toward digital and self-service solutions.
• Identify sales opportunities and support portfolio growth.

Responsibilities

• Serve customers promptly and professionally, ensuring needs are understood.
• Deliver an excellent customer experience aligned to service standards.
• Grow active customer base and cross-sell opportunities while meeting targets.
• Support migration of customers to self-service and digital channels.
• Maintain accurate reporting and timely information updates for management.

Skills

Communication

Relationship-building

Digital self-service

Sales opportunities

Accuracy

Planning

Time management

Team player

Education

Grade 12

NQF Level 5 Certificate in Banking/Business Administration/Customer Service

Job description

FNB Community Advisor in Durban is a 12-month hourly rate contract focused on delivering outstanding customer service and prompt processing of requests. The role drives customer engagement and supports sales through cross-selling while guiding customers to digital self-service options.

The ideal candidate has 1–3 years in customer-facing roles, with a Grade 12 and a preferred NQF Level 5 certificate in Banking, Business Administration, or related fields.