Community Banking Advisor - Customer Growth & Solutions

FirstRand Bank India; Bloemfontein; On-site; ZAR 83,000 - 124,000; Part time

Job summary

FNB is seeking candidates for its Community Advisor talent pool in the Bloemfontein metro area. The role focuses on building client relationships, guiding customers to digital banking channels, and delivering contextual, integrated financial solutions to meet needs in a compliant, ethical manner.

Ideal applicants bring strong communication skills, a customer-first mindset, and a drive to grow the bank's local presence through excellent service and targeted sales opportunities.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• 1-3 years of experience in customer-facing environments, service delivery, or client support within financial services.
• Excellent communication and relationship-building skills with the ability to engage diverse customer needs.
• Confidence in guiding customers toward digital and Self-Service solutions.
• Ability to identify sales opportunities and support portfolio growth.
• High levels of accuracy, discipline, and adherence to process.
• Strong organising, planning, and time-management capability.
• Commitment to delivering consistent, exceptional service.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Effectively communicate with clients and explain processes and requirements in a simple manner.
• Ensure compliance with rules and processes and pay attention to detail.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with customers by living up to our brand promise of "how can we help you?"
• Analyse customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Take accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.
• Maximize channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.

Skills

Customer centric

Problem solving

Communication

Relationship building

Digital self-service

Sales opportunities

Attention to detail

Time management

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking/Business Admin/Customer Service

Job description

FNB is seeking candidates for its Community Advisor talent pool in the Bloemfontein metro area. The role focuses on building client relationships, guiding customers to digital banking channels, and delivering contextual, integrated financial solutions to meet needs in a compliant, ethical manner.

Ideal applicants bring strong communication skills, a customer-first mindset, and a drive to grow the bank's local presence through excellent service and targeted sales opportunities.