Front Office Manager: Lead Guest Experience & Ops

Placements24; Klerksdorp; On-site; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Competitive salary

Career development

Paid annual and sick leave

Job summary

Placements24, on behalf of a popular hotel in Klerksdorp, North West, seeks a detail-oriented Front Office Manager to lead the front desk team and ensure top-tier guest service and operational efficiency.

You will oversee check-ins/outs, reservations, guest inquiries, and staff performance, shaping exceptional guest experiences from arrival to departure while maintaining high standards and compliance.

Qualifications

• 3–5 years in front office operations.
• 1–2 years in a supervisory/management role.
• Proven experience with hotel PMS.
• Strong leadership and communication abilities.
• Ability to work evenings, weekends and public holidays.

Responsibilities

• Lead, train, and motivate the front desk team to deliver exceptional guest service.
• Manage daily front office operations including check-ins/outs, reservations, and guest inquiries.
• Ensure accurate handling of all guest transactions and billing.
• Develop and implement front office procedures to maximise guest satisfaction and efficiency.
• Monitor room inventory and coordinate with reservations and housekeeping.
• Handle guest complaints promptly and professionally, escalating when needed.
• Maintain strong product knowledge about the hotel and local area.
• Oversee staffing levels, schedules, and performance reviews for front desk staff.
• Ensure front desk and lobby areas are well-presented and compliant with hotel policies.

Skills

Front desk leadership

Guest service

Staff management

Organizational skills

Effective communication

Tools

Hotel PMS

Job description

Placements24, on behalf of a popular hotel in Klerksdorp, North West, seeks a detail-oriented Front Office Manager to lead the front desk team and ensure top-tier guest service and operational efficiency.

You will oversee check-ins/outs, reservations, guest inquiries, and staff performance, shaping exceptional guest experiences from arrival to departure while maintaining high standards and compliance.