Front Office Supervisor

Placements24; LegKraal Gate; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive pay

Medical aid

Paid leave

Advancement opportunities

Employee discounts

Supportive team

Job summary

Placements24 in Mahikeng, North West, ZA, seeks a Front Office Supervisor to lead the front desk team on-site. The role focuses on ensuring a welcoming guest experience from arrival through departure, with emphasis on service standards and efficient operations.

You will supervise, train, and motivate staff, handle inquiries and complaints, and collaborate with housekeeping and maintenance to meet guest needs. A passion for hospitality and strong communication are essential for success.

Qualifications

• 2+ years in front office operations, with supervisory exposure preferred.
• Strong communication and interpersonal skills for guest interactions.
• Ability to lead a team and maintain service standards.

Responsibilities

• Oversee daily front desk operations, ensuring courteous guest service.
• Supervise check-in/check-out processes and policies.
• Train and schedule front desk staff; motivate the team.
• Handle guest inquiries and resolve complaints promptly.
• Maintain a well-organized, presentable front desk area.
• Coordinate with housekeeping/maintenance to meet guest needs.
• Manage room inventory and assist with reservations when needed.
• Prepare daily reports for management.

Skills

Front desk operations

Team leadership

Customer service

PMS proficiency

Reservation software

Tools

PMS (Property Management System)

Reservation software

Job description

About the Role

Our client is seeking an organized and customer-focused Front Office Supervisor to lead their front desk operations in Mahikeng, North West, ZA. This role is essential for ensuring a welcoming and efficient experience for all guests from the moment they arrive. You will supervise the front desk team, manage check-in and check-out processes, handle guest inquiries, and resolve issues promptly. This is an on-site position requiring a strong presence and dedication to service excellence. The Front Office Supervisor will be responsible for training and motivating the front desk staff, implementing service standards, and ensuring the smooth operation of the front office. The ideal candidate has a passion for hospitality, excellent communication skills, and the ability to manage a team effectively in a busy environment. You will play a key role in shaping the initial impressions of guests and contributing to the overall satisfaction of their stay in Mahikeng. We are looking for an individual committed to delivering outstanding service and maintaining high operational standards.

Key Responsibilities

• Supervise the daily operations of the front desk, ensuring efficient and courteous guest service.
• Manage guest check-in and check-out processes, ensuring accuracy and adherence to hotel policies.
• Train, schedule, and manage the front desk team, fostering a positive and productive work environment.
• Handle guest inquiries, requests, and complaints, resolving them promptly and professionally.
• Ensure the front desk area is well-maintained, organized, and presentable.
• Coordinate with other departments (housekeeping, maintenance) to ensure guest needs are met.
• Manage room inventory and assist with reservations and cancellations as needed.
• Implement and enforce hotel policies and procedures.
• Prepare daily reports and summaries for management.

Requirements

• Minimum of 2 years of experience in front office operations, preferably with supervisory experience.
• Proven ability to lead and motivate a team.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in hotel property management systems (PMS) and reservation software.
• Strong organizational skills and attention to detail.
• Ability to work flexible hours, including weekends and holidays.
• A passion for hospitality and guest satisfaction.
• Knowledge of the Mahikeng, North West, ZA area is beneficial.

Benefits

• Competitive hourly wage or salary.
• Medical aid benefits.
• Paid annual leave.
• Opportunities for advancement within the hotel management structure.
• Employee discounts on hotel services and dining.
• A supportive team environment.