Guest Services Manager - Hybrid Front Office Leader

Placements24; LegKraal Gate; Hybrid; ZAR 360,000 - 520,000; Full time

Benefits offered by this job

Hybrid work

Health benefits

Professional development

Employee discounts

Annual leave

Relocation assistance

Job summary

Placements24 is seeking a Guest Services Manager for a reputable hotel in Mahikeng, North West. The role leads front office, concierge, and bell desk to deliver exceptional guest experiences from arrival to departure.

The ideal candidate will have 5+ years in guest services, strong leadership, and excellent communication. The position combines on-site leadership with remote administrative tasks in a hybrid model.

Qualifications

• Minimum 5 years in hotel guest services or front office management.
• Proven leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Experience with Property Management Systems (PMS).

Responsibilities

• Lead front office, concierge, and bell desk operations.
• Ensure guests receive prompt, professional service.
• Develop and implement service standards to boost satisfaction.
• Train, motivate, and supervise guest services staff.
• Handle inquiries, requests, and complaints effectively.
• Monitor guest feedback and drive service improvements.
• Collaborate with other departments for seamless experiences.
• Manage departmental budgets and control costs.
• Oversee PMS operations and accuracy.
• Maintain knowledge of hotel services and local attractions.

Skills

Front office leadership

Guest service excellence

Communication

Team management

PMS proficiency

Education

High school diploma

Hospitality degree

Tools

PMS

Job description

Placements24 is seeking a Guest Services Manager for a reputable hotel in Mahikeng, North West. The role leads front office, concierge, and bell desk to deliver exceptional guest experiences from arrival to departure.

The ideal candidate will have 5+ years in guest services, strong leadership, and excellent communication. The position combines on-site leadership with remote administrative tasks in a hybrid model.