Front Office Leader: Guest Experience & Operations

Perfect Placement Recruitment; Polokwane; On-site; ZAR 250,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Team environment focused on excellence

Job summary

Perfect Placement Recruitment is seeking a Front Office Manager to lead daily front office operations at a prominent hospitality establishment in Polokwane. You will supervise reception staff, handle guest queries, and optimize reservations and check-ins/check-outs to maximize guest satisfaction.

The role requires strong leadership, excellent communication, and proficiency with hotel management systems. A collaborative team environment and opportunities for growth are offered within a reputable

Qualifications

• Proven front office leadership and people management skills.
• Excellent communication and guest service orientation.
• Experience using hotel management systems or similar software.

Responsibilities

• Oversee daily front office operations for smooth service delivery.
• Lead and support reception/front office staff to foster high performance.
• Resolve guest queries and complaints with professionalism and tact.
• Manage reservations, check-ins/check-outs, and room allocations.
• Maintain records and reporting to support decisions.
• Assist with staff training, scheduling and performance management.
• Ensure compliance with company policies and procedures.

Skills

Leadership

Customer Service

Communication

Management

Tools

Hotel Management System

Job description

Perfect Placement Recruitment is seeking a Front Office Manager to lead daily front office operations at a prominent hospitality establishment in Polokwane. You will supervise reception staff, handle guest queries, and optimize reservations and check-ins/check-outs to maximize guest satisfaction.

The role requires strong leadership, excellent communication, and proficiency with hotel management systems. A collaborative team environment and opportunities for growth are offered within a reputable