Front Office Leader: Guest Experience & Operations
Perfect Placement Recruitment
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Benefits offered by this job
Job summary
Perfect Placement Recruitment is seeking a Front Office Manager to lead daily front office operations at a prominent hospitality establishment in Polokwane. You will supervise reception staff, handle guest queries, and optimize reservations and check-ins/check-outs to maximize guest satisfaction.
The role requires strong leadership, excellent communication, and proficiency with hotel management systems. A collaborative team environment and opportunities for growth are offered within a reputable
Qualifications
- Proven front office leadership and people management skills.
- Excellent communication and guest service orientation.
- Experience using hotel management systems or similar software.
Responsibilities
- Oversee daily front office operations for smooth service delivery.
- Lead and support reception/front office staff to foster high performance.
- Resolve guest queries and complaints with professionalism and tact.
- Manage reservations, check-ins/check-outs, and room allocations.
- Maintain records and reporting to support decisions.
- Assist with staff training, scheduling and performance management.
- Ensure compliance with company policies and procedures.
Skills
Tools
Job description
Perfect Placement Recruitment is seeking a Front Office Manager to lead daily front office operations at a prominent hospitality establishment in Polokwane. You will supervise reception staff, handle guest queries, and optimize reservations and check-ins/check-outs to maximize guest satisfaction.
The role requires strong leadership, excellent communication, and proficiency with hotel management systems. A collaborative team environment and opportunities for growth are offered within a reputable
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