Front Office Supervisor

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary and performance/inv

Comprehensive health insurance

Staff meals and uniform provided

Opportunities for training and career:

Job summary

Placements24 in Bloemfontein is seeking a Front Office Supervisor to lead the front desk operations, ensuring seamless check-ins and check-outs while overseeing reservations. The role requires strong communication and a guest-focused mindset to uphold our service standards.

Ideal candidate will have at least 1 year in a supervisory front office role, plus proficiency with PMS and reservation software. You will motivate a team and maintain a well-organized front desk environment.

Qualifications

• Previous front office experience with at least 1 year in a supervisory role.
• Proficiency with property management systems (PMS) and reservation software.
• Excellent communication, customer service, and problem-solving skills.
• Ability to lead and motivate a team.
• Strong organizational skills and attention to detail.

Responsibilities

• Supervise and train front desk staff, ensuring adherence to hotel policies and service standards.
• Manage guest reservations, check-ins, check-outs, and billing inquiries efficiently.
• Handle guest complaints and resolve issues promptly and courteously.
• Coordinate with other hotel departments to ensure guest needs are met.
• Maintain the cleanliness and organization of the front desk area.

Skills

Front desk supervision

Customer service

Communication

Leadership

Problem-solving

Team motivation

Tools

PMS software

Reservation software

Job description

About the Role

Our client is seeking an efficient and guest-focused Front Office Supervisor to lead their front desk operations in Bloemfontein . You will ensure a seamless check-in and check-out experience for guests, manage reservations, and oversee the front desk team to provide exceptional service. This role is crucial in creating the first and last impression of the hotel, requiring excellent communication, problem-solving skills, and the ability to maintain composure under pressure, contributing to overall guest satisfaction and hotel reputation.

Key Responsibilities

• Supervise and train front desk staff, ensuring adherence to hotel policies and service standards.
• Manage guest reservations, check-ins, check-outs, and billing inquiries efficiently.
• Handle guest complaints and resolve issues promptly and courteously.
• Coordinate with other hotel departments to ensure guest needs are met.
• Maintain the cleanliness and organization of the front desk area.

Requirements

• Previous experience in front office operations, with at least 1 year in a supervisory capacity.
• Proficiency with property management systems (PMS) and reservation software.
• Excellent communication, customer service, and problem-solving skills.
• Ability to lead and motivate a team.
• Strong organizational skills and attention to detail.

Benefits

• Competitive salary and performance incentives.
• Comprehensive health insurance.
• Staff meals and uniform provided.
• Opportunities for further training and career advancement.
• A positive and supportive work environment.