Front Office Supervisor - Business Hotel

Placements24; Randburg; On-site; GBP 4,400 - 6,300; Full time

Benefits offered by this job

Competitive hourly wage

Medical aid

Staff accommodation or housing

Job summary

Placements24 in Randburg invites applications for a proactive Front Office Supervisor to lead the reception team at a busy business hotel. You will oversee check-ins, handle guest inquiries, and ensure a smooth guest experience for business travelers.

The role requires strong leadership, excellent communication, and proficiency with hotel management software and Microsoft Office. Flexible hours, weekends and public holidays, and opportunities for overtime are available.

Qualifications

• Previous Front Desk Agent or Front Office Supervisor experience.
• Strong leadership and team management skills.
• Proficiency with hotel management software and Microsoft Office.

Responsibilities

• Supervise front desk staff, providing training and performance feedback.
• Ensure efficient check-ins, check-outs, and reservations.
• Handle guest inquiries and resolve issues promptly and courteously.
• Maintain a clean and organized front desk area.
• Assist with scheduling, payroll, and inventory for front office supplies.
• Coordinate with other hotel departments to ensure seamless guest service.

Skills

Leadership

Customer service

Communication

Team management

Tools

Hotel management software

Microsoft Office

Job description

About the Role

Our client is looking for a proactive and organized Front Office Supervisor to manage the reception operations at their busy business hotel in Randburg . This role is crucial in ensuring a welcoming and efficient check-in/check-out process for all guests, particularly business travelers. You will lead a team of front desk agents, handle guest inquiries, and maintain high service standards. The ideal candidate is a natural leader with excellent communication skills and a commitment to providing exceptional guest experiences, contributing to the hotel's reputation for professionalism and convenience in Gauteng .

Key Responsibilities

• Supervise front desk staff, providing training, guidance, and performance feedback.
• Ensure efficient and accurate handling of guest check-ins, check-outs, and reservations.
• Manage guest inquiries, requests, and resolve issues promptly and courteously.
• Maintain a high standard of cleanliness and organization at the front desk.
• Assist with scheduling, payroll, and inventory for front office supplies.
• Coordinate with other hotel departments to ensure seamless guest service.

Requirements

• Previous experience as a Front Desk Agent or Front Office Supervisor.
• Strong leadership and team management skills.
• Excellent customer service and problem-solving abilities.
• Proficiency in hotel management software and Microsoft Office Suite.
• Ability to work flexible hours, including shifts, weekends, and public holidays.
• Good communication skills and a professional appearance.

Benefits

• Competitive hourly wage and potential for overtime.
• Comprehensive benefits package including medical aid.
• Staff accommodation or housing allowance may be available.
• Opportunities for professional development and career advancement within the hotel.
• Positive and collaborative work environment in Randburg .