Senior Front Desk Supervisor

Placements24; Benoni; On-site; ZAR 83,000 - 124,000; Part time

Benefits offered by this job

Staff discounts

Professional development

Dynamic work environment

Job summary

Placements24 in Benoni is seeking an experienced Senior Front Desk Supervisor to lead the reception team in a busy hospitality setting. You will supervise front desk staff, manage reservations and inquiries, handle guest issues, and ensure the reception area remains welcoming and well-presented.

A strong leader with excellent service, communication, and organizational skills is essential for success in this role. The role is part-time with a competitive hourly wage.

Qualifications

• Previous Front Desk Supervisor or similar hospitality role experience.
• Proven ability to lead and motivate a team.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Supervise and train front desk staff to ensure high service levels and efficiency.
• Manage guest check-ins/outs, reservations, cancellations, and changes.
• Address and resolve guest inquiries, requests, and complaints promptly.
• Maintain a clean, welcoming reception area and professional appearance.
• Handle cash, credit card transactions, and reconcile daily records.
• Assist with administrative tasks including correspondence, scheduling and record-keeping.

Skills

Leadership

Customer service

Communication

Organization

Multitasking

Hotel software

Tools

Hotel management software

MS Office

Job description

About the Role

Our client is looking for an experienced and customer-focused Senior Front Desk Supervisor to lead their reception team in Benoni . This role is crucial in ensuring a welcoming and efficient experience for all visitors and guests. You will be responsible for supervising front desk staff, managing reservations and inquiries, handling guest issues, and maintaining the overall presentation and functionality of the reception area. The ideal candidate possesses exceptional organizational skills, strong leadership abilities, and a commitment to delivering outstanding customer service in a busy environment.

Key Responsibilities

• Supervise and train front desk staff, ensuring high levels of service and operational efficiency.
• Manage guest check-ins and check-outs, handling reservations, cancellations, and modifications.
• Address and resolve guest inquiries, requests, and complaints promptly and professionally.
• Maintain the cleanliness and organization of the reception area, ensuring a welcoming atmosphere.
• Handle cash, credit card transactions, and reconcile daily accounting records.
• Assist with administrative tasks, including correspondence, scheduling, and record-keeping.

Requirements

• Previous experience as a Front Desk Supervisor or in a similar hospitality role.
• Proven ability to lead and motivate a team.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in using hotel management software and standard office applications.
• A professional and polished demeanor.

Benefits

• Competitive part-time hourly wage.
• Opportunities for professional development and advancement.
• A supportive and dynamic work environment.
• Staff discounts on services and facilities.
• Gain valuable experience in hospitality management.