Hotel Front Desk Supervisor

Placements24; Rustenburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Staff discounts

Career progression

Job summary

Placements24 is seeking a proactive Hotel Front Desk Supervisor for a reputable Rustenburg hotel. You will lead the front desk team to ensure guest service from check-in to check-out, supervise daily operations, train staff, and address guest concerns with courtesy.

The ideal candidate will have front desk or supervisor experience, strong communication, leadership, and solid knowledge of PMS. You will maintain a welcoming atmosphere and help implement service improvements, contributing to a

Qualifications

• Experience as Front Desk Agent or Supervisor in a hotel.
• Strong customer service and communication skills.
• Proven leadership ability.
• Familiarity with PMS.
• Excellent organizational and problem-solving abilities.
• Professional demeanor and passion for hospitality.

Responsibilities

• Supervise and train front desk agents, ensuring policy and service standards.
• Manage guest check-ins/outs efficiently and accurately.
• Handle guest inquiries and complaints promptly and professionally.
• Oversee reservations, availability, rates, and booking systems.
• Keep front desk well-maintained, presentable, and stocked.
• Support front office procedures and service improvements.

Skills

Customer service

Team leadership

Communication

PMS familiarity

Organizational skills

Problem-solving

Tools

PMS (Property Management System)

Job description

About the Role

Our client, a reputable hotel situated in Rustenburg , is looking for a proactive and customer-focused Hotel Front Desk Supervisor . This role involves leading the front desk team to ensure exceptional guest service from check-in to check-out. You will be responsible for supervising daily operations, training staff, managing reservations, and addressing guest concerns with efficiency and courtesy. The ideal candidate is a natural leader with a passion for hospitality and a commitment to upholding the hotel's standards of excellence, contributing to a positive and welcoming atmosphere for all visitors to Rustenburg .

Key Responsibilities

• Supervise and train front desk agents, ensuring adherence to hotel policies and service standards.
• Manage guest check-ins and check-outs efficiently and accurately.
• Handle guest inquiries, requests, and complaints professionally and promptly.
• Oversee reservation management, including availability, rates, and booking systems.
• Ensure the front desk area is well-maintained, presentable, and stocked with necessary supplies.
• Assist in the implementation of front office procedures and service improvements.

Requirements

• Previous experience as a Front Desk Agent or Supervisor in a hotel setting.
• Strong customer service and communication skills.
• Proven ability to lead and motivate a team.
• Familiarity with Property Management Systems (PMS) is essential.
• Excellent organizational and problem-solving abilities.
• A professional demeanor and a passion for the hospitality industry .

Benefits

• Competitive salary and potential for performance bonuses.
• Health insurance and retirement plan contributions.
• Opportunities for career advancement within the hotel group.
• Staff discounts on hotel services and amenities.
• A supportive team environment in a key economic hub of the NorthWest province.