Hotel Front Desk Supervisor

Placements24; Bloemfontein; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Placements24 in Bloemfontein is seeking a proactive Hotel Front Desk Supervisor to lead daily front desk operations, ensuring smooth check-in/check-out and guest satisfaction.

You'll supervise front desk agents, train staff, handle reservations and billing, and collaborate with other hotel departments to create exceptional guest experiences in a fast-paced environment.

Qualifications

• 2+ years in front desk or guest services in hotels.
• Previous supervisory experience preferred.
• Excellent communication and customer service.
• Proficiency with hotel PMS and reservation software.

Responsibilities

• Supervise front desk team and ensure hotel standards.
• Manage reservations, check-ins, check-outs, and billing accurately.
• Handle guest inquiries and resolve complaints.
• Train and mentor front desk agents.
• Maintain a welcoming lobby and collaborate with other departments.

Skills

Front desk supervision

Customer service

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Tools

PMS software

Reservation software

Job description

About the Role

Our client is seeking a proactive and customer-focused Hotel Front Desk Supervisor to join their team in Bloemfontein. You will be responsible for overseeing the daily operations of the front desk, ensuring efficient check-in/check-out processes, handling guest inquiries, and leading a team of front desk agents. This role is crucial in creating the first and last impression for guests, requiring excellent interpersonal skills and a commitment to providing exceptional service. You will play a key role in maintaining guest satisfaction and ensuring smooth operations at the hotel's main point of contact.

Key Responsibilities

• Supervise and coordinate the activities of the front desk team, ensuring adherence to hotel standards.
• Manage guest reservations, check-ins, check-outs, and billing with accuracy and efficiency.
• Handle guest inquiries, requests, and complaints promptly and professionally, escalating issues when necessary.
• Train and mentor front desk agents, providing ongoing feedback and support.
• Ensure the lobby area is clean, organized, and welcoming for guests.
• Collaborate with other hotel departments to ensure seamless guest experiences.

Requirements

• Minimum of 2 years of experience in a front desk or guest services role within the hotel industry.
• Previous supervisory experience is preferred.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in hotel property management systems (PMS) and reservation software.
• Ability to multitask and remain calm under pressure in a busy environment.
• Strong organizational skills and attention to detail.

Benefits

• Competitive annual salary.
• Health insurance and retirement savings plan options.
• Staff meals and uniform provision.
• Opportunities for training and career development within the hotel.
• A supportive team environment focused on guest satisfaction.