Front Desk Manager

Placements24; Randburg; Hybrid; ZAR 260,000 - 320,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health insurance

Employee discounts on stays and dining

Career development opportunities

Job summary

Placements24 is seeking an experienced Front Desk Manager to oversee reception at a prestigious Randburg property. The role blends on-site leadership with remote administrative duties, focusing on efficient check-in/check-out, guest relations, and team performance.

You will lead a front desk team, manage scheduling and policies, liaise with departments, and ensure seamless guest experiences across shifts, including evenings and holidays.

Qualifications

• Proven experience as a Front Desk Manager or Assistant Front Desk Manager in a hotel environment.
• Strong knowledge of property management systems (PMS) and front office operations.
• Excellent leadership, communication, and interpersonal skills.
• Ability to train and motivate a diverse team.
• Flexibility to work evenings, weekends, and public holidays.

Responsibilities

• Oversee front desk operations, including staffing, scheduling, and daily performance.
• Train, motivate, and supervise staff to maintain high service standards.
• Manage guest check-in/check-out procedures with accuracy and speed.
• Handle guest inquiries and resolve complaints promptly.
• Maintain front desk policies, cash handling, and payment procedures.
• Coordinate with other departments to ensure seamless guest service.
• Support remote administrative tasks related to front office reporting.

Skills

Front desk management

Leadership

PMS knowledge

Customer service

Communication

Tools

PMS software

Job description

About the Role

Our client is seeking an experienced and customer-focused Front Desk Manager to oversee the reception operations at their prestigious property in Randburg . This role demands a leader who can ensure efficient check-in/check-out processes, manage guest relations, and lead a dynamic front desk team. The position involves a blend of on-site leadership and remote administrative duties, focusing on optimizing front office performance and guest satisfaction. You will play a key role in shaping the initial impression guests have of the establishment, ensuring a welcoming and seamless experience.

Key Responsibilities

• Manage all aspects of the front desk operations, including staffing, scheduling, and daily performance.
• Train, motivate, and supervise front desk staff to ensure high standards of service and professionalism.
• Oversee guest check-in and check-out procedures, ensuring accuracy and efficiency.
• Handle guest inquiries, complaints, and requests promptly and effectively, ensuring guest satisfaction.
• Implement and maintain front desk policies and procedures, including cash handling and credit card protocols.
• Liaise with other departments to ensure seamless communication and guest service delivery.
• Contribute to remote administrative tasks related to front office management and reporting.

Requirements

• Proven experience as a Front Desk Manager or Assistant Front Desk Manager in a hotel environment.
• Strong knowledge of property management systems (PMS) and front office operations.
• Excellent leadership, communication, and interpersonal skills.
• Ability to train and motivate a diverse team.
• Proficiency in problem-solving and conflict resolution.
• Flexibility to work shifts, including evenings, weekends, and public holidays.

Benefits

• Competitive salary and performance-based incentives.
• Hybrid work arrangement allowing for both on-site and remote responsibilities.
• Comprehensive health insurance and retirement benefits.
• Employee discounts on hotel stays and dining.
• Opportunities for professional development and career advancement.