Front Office Supervisor

Placements24; Randburg; On-site; ZAR 110,000 - 165,000; Full time

Benefits offered by this job

Competitive wage

Tips/bonuses

Medical aid

Staff accommodation

Career advancement

Dynamic environment

Job summary

Placements24 in Randburg is seeking a Front Office Supervisor to lead the hotel's front desk team, ensuring welcoming and efficient check-in and check-out for guests. You will supervise staff, handle guest inquiries and issues, collaborate with other departments, and uphold high service standards and lobby presentation, with opportunities for career growth in the hotel group. This role requires leadership, excellent communication, and a proactive approach to guest satisfaction.

Qualifications

• Experience supervising front desk staff or similar role.
• Strong customer service and professional demeanor.
• Excellent communication and interpersonal skills.
• PMS knowledge and hotel operations understanding.

Responsibilities

• Supervise and train front desk agents to hotel standards.
• Manage guest check-ins and check-outs accurately and efficiently.
• Handle inquiries, requests and complaints professionally and promptly.
• Oversee daily front desk operations, shift changes and reporting.
• Ensure the lobby is well-maintained and presentable.

Skills

Leadership

Customer service

Communication

PMS proficiency

Team motivation

Tools

PMS

Job description

About the Role

Our client seeks a motivated and service-oriented Front Office Supervisor to lead the front desk team at their hotel in Randburg . This role is crucial for ensuring a welcoming and efficient check-in and check-out experience for all guests. You will be responsible for supervising front desk staff, managing guest inquiries and resolving issues, and maintaining high standards of service and operational efficiency. The ideal candidate will possess strong leadership skills and a dedication to providing exceptional guest experiences, contributing to the hotel's reputation for quality service in the Gauteng region.

Key Responsibilities

• Supervise and train front desk agents, ensuring adherence to hotel standards.
• Manage guest check-ins and check-outs, ensuring accuracy and efficiency.
• Handle guest inquiries, requests, and complaints in a professional and timely manner.
• Oversee the daily operations of the front desk, including shift changes and reporting.
• Ensure the lobby area is well-maintained and presentable at all times.
• Collaborate with other departments to ensure seamless guest service delivery.

Requirements

• Previous experience as a Front Desk Agent or Supervisor in a hotel environment.
• Strong customer service skills and a friendly, professional demeanor.
• Excellent communication and interpersonal abilities.
• Proficiency in hotel property management systems (PMS).
• Ability to lead and motivate a team.
• Basic understanding of hotel operations and procedures.

Benefits

• Competitive hourly wage and potential for tips/bonuses.
• Comprehensive benefits package including medical aid.
• Staff accommodation options available.
• Opportunities for career advancement within the hotel group.
• A dynamic and engaging work environment in Randburg .