Front Desk Supervisor

Placements24; Pretoria; On-site; ZAR 96,000 - 138,000; Full time

Benefits offered by this job

Competitive hourly wage with overtime

Medical and dental benefits

Paid training and development

Staff discounts

Supportive dynamic team

Job summary

Placements24 is seeking a Front Desk Supervisor in Pretoria to lead the reception team and ensure smooth check-in/check-out, while delivering outstanding guest experiences.

The role requires strong customer service, organizational skills, and the ability to manage multiple priorities in a fast-paced environment; training and motivating staff is also a key focus.

Qualifications

• Previous experience as a Front Desk Agent or Supervisor in a related industry.
• Excellent customer service and communication skills.
• Proficiency in using hotel management software and standard office applications.
• Strong organizational and multitasking abilities.
• Ability to lead and motivate a team.
• A positive attitude and a professional demeanor are essential.

Responsibilities

• Supervise and coordinate the daily activities of the front desk team.
• Ensure efficient and courteous check-in and check-out procedures for all guests.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Train new front desk staff on procedures, policies, and service standards.
• Maintain accurate records of guest information and manage reservations.
• Collaborate with other departments to ensure guest needs are met seamlessly.

Skills

Customer service

Communication

Team leadership

Multitasking

Organizational skills

Tools

Hotel management software

Office applications

Job description

About the Role

Our client is looking for a highly organized and guest-focused Front Desk Supervisor to manage the reception area of their prominent business in Pretoria . You will be responsible for leading the front desk team, ensuring smooth check-in and check-out processes, handling guest inquiries, and maintaining a welcoming atmosphere. This role is crucial in setting the tone for the guest experience and requires excellent interpersonal skills, attention to detail, and the ability to manage multiple priorities efficiently in a fast-paced environment. The supervisor will play a key role in training and motivating the front desk staff to deliver exceptional service at all times.

Key Responsibilities

• Supervise and coordinate the daily activities of the front desk team.
• Ensure efficient and courteous check-in and check-out procedures for all guests.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Train new front desk staff on procedures, policies, and service standards.
• Maintain accurate records of guest information and manage reservations.
• Collaborate with other departments to ensure guest needs are met seamlessly.

Requirements

• Previous experience as a Front Desk Agent or Supervisor in a related industry.
• Excellent customer service and communication skills.
• Proficiency in using hotel management software and standard office applications.
• Strong organizational and multitasking abilities.
• Ability to lead and motivate a team.
• A positive attitude and a professional demeanor are essential.

Benefits

• Competitive hourly wage with potential for overtime.
• Comprehensive medical and dental benefits.
• Paid training and opportunities for professional development.
• Staff discounts on services and facilities.
• A supportive and dynamic team environment.